Frequently Asked
Questions

We specialise in domestic and office electronics and appliances. Our product range includes home appliances (refrigerators, washing machines, air conditioners, cooking appliances), office electronics (computers, printers, projectors, networking equipment), audio-visual systems (smart TVs, soundbars, commercial displays), and climate control systems. We focus exclusively on electronics and appliances — if you're looking for that category, you've come to the right place.

Yes — custom orders are a core part of what we do. If you have a specific brand, model, or technical specification in mind, share the details with us via the contact form and we will confirm availability and pricing. We work with a wide network of suppliers and can source products that may not be listed on our standard range.

Absolutely. We regularly supply large-volume orders to retailers, property developers, hospitality groups, and corporate procurement teams. Bulk orders benefit from competitive wholesale pricing. Contact us with your quantity requirements and we will provide a tailored quotation.

Simply fill in our Contact Form with details of the products you're looking for, quantities, and your delivery location. Alternatively, email us directly at info@whiteheavensolution.com. We aim to respond to all enquiries within one business day.

All products we supply are brand new unless a client specifically requests otherwise. Every item is sourced directly from certified manufacturers or authorised distributors and comes with manufacturer packaging and documentation.

We deliver globally. Our primary markets include the Middle East (UAE, Saudi Arabia, Qatar, Kuwait, Oman, Bahrain), Africa (Kenya, Nigeria, Ghana, Tanzania, South Africa), Asia (Pakistan, India, Bangladesh, Philippines), and parts of Europe. If you're in a different region, please get in touch — we will do our best to accommodate your delivery requirements.

We organise logistics end-to-end, including freight, customs documentation, and last-mile delivery where applicable. We work with trusted freight and shipping partners to ensure safe and timely arrival. Delivery timelines and costs vary by destination and order size — these will be confirmed in your quotation.

Yes. We regularly coordinate deliveries to construction sites, warehouses, retail locations, and hotel properties. Just let us know the delivery address and any site-specific requirements (access times, unloading instructions, etc.) when placing your order.

We accept international bank transfers (T/T), letters of credit (L/C), and other payment methods as agreed for larger orders. Payment terms are confirmed at the time of order and included in your pro forma invoice. We do not accept credit card payments at this time.

Yes. All products are supplied with the manufacturer's standard warranty. Warranty terms vary by brand and product type. We will confirm warranty coverage for your specific order at the time of quotation. For after-sales support, we can connect you with the relevant manufacturer or authorised service centre in your region.

Our primary role is procurement and supply. For technical support and warranty claims, we will direct you to the manufacturer's authorised service network. However, if you experience issues with your order — damaged goods, incorrect items, or delivery problems — our team is here to help resolve them as quickly as possible.